All of our furniture is donated by members of the local Stevenage community. The donations you make directly impacts the lives of others. We collect on Monday, Tuesday, Thursday and Friday between 10 - 2pm in Stevenage, Hitchin, Letchworth, Baldock and the immediate surrounding areas.
We are now re-open and have started to take collections once again.
In order to keep all of customers, staff and volunteers safe we have made a few important changes.
If you have a collection arranged but have COVID 19 Symptoms, please re-arrange.
Deliveries and Collections
We deliver and collect on a Monday, Tuesday, Thursday and Friday between 10 -2pm and providing suitable access we can collect and deliver to properties not on the ground floor. We are collecting free of charge to Stevenage,
Knebworth, Watton at Stone, Walkern, Datchworth, Aston, Woolmer Green, Graveley ,Little and Great Wymondley, Letchworth, Hitchin and Baldock. We are unable to deliver and collect from Hertford, Hatfield, Welwyn Garden City, Codicote, , Royston, Buntingford, and Ware.
We can deliver for a £15 delivery fee to Letchworth, Baldock and Hitchin.
In order to reduce contact as much as we can it would be helpful if you could send pictures of your items either to our Facebook page or email email@example.com so we can make an initial assessment. Due to storage issues we are unable to accept large items of lounge furniture such as wall units and drinks cabinets and darker mahogany type items . We are unable to accept items that are not in good condition or broken including stained mattresses, sofas with worn/cracked leather or fabric, recliners with a broken mechanism, broken drawers or broken electricals. Please could all items be cleaned before collection. Our drivers will do their best to collect items but some larger items such as wardrobes, sofa beds, bookcases, sideboards which are upstairs might be too bulky and heavy to manoeuvre downstairs. If this is the case, please respect their decision, many of these items might have been taken upstairs flat packed and moving them downstairs could present a health and safety risk. We are unable to repair furniture so we are unable to accept any broken or items in need of repair. Electricals need to be clean and in good working order, it costs the scheme money to dispose of these items responsibly.
We offer a free collection of items such as
Sofas, Suites, Arm Chairs, Sofabeds
Wardrobes, Chest of Drawers, Bedside Cabinets
Beds and Mattresses.
Large electrical items such as Washing Machines, Fridges, Freezers, Dishwashers and Tumble Dryers
Living and Dining Room Furniture
We are always grateful to receive offers of donations but please do not be offended about the questions we ask – we need to check all items are legally compliant, are in good condition and has not come to the end of its useful life. We are unable to accept badly worn , cracked leather sofas or sofas heavily cat scratched. If donating electricals, please make sure that they are clean and in good working order. Our drivers or shop staff will have to decline your donation if it does not have a fire label (if required), if in our experience it will not sell, or if we have a high level of similar stock in our showroom. If we cannot accept your donation but believe another organization can help you we will let you know.
All upholstered items need to have the relevant fire label attached see examples -
Monday, Tuesday, Thursday, Friday 10-2pm
By prior arrangement only, please give as much notice as possible. Contact here to arrange collection.
We are unable to accept any items until they have been viewed by the driver or shop staff if it is brought straight to us.
Sorry we cannot accept -
TVs of any kind
Small electicals such as kettles, toasters, record players, DVD players
Any items once they have been stored outside (apart from specific garden furniture)
Toys, books, crockery, bric-a-brack
Large wall units/drinks cabinets
Items that need to be repaired
Items that are outside our collection area
Sofas that are cracked, worn or springs have "gone
Recliners with a broken reclining mechanism
Fabric or leather sofas, chairs, mattresses without a fire label.
We claim giftaid
If you are a UK Tax Payer please consider gift aid as it will add an extra 25% to the value of your donation at no cost to yourself. For further information about giftaid click here.